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This of course was annoying as well as distressing.Īs others have stated, more than one person and certainly more than office staff, use the PAID Zoom account to facilitate meetings for prayer, study, church business, planning, etc. And I experienced the OTP this morning as I tried to begin a prayer meeting at 7 am, way before anyone in the church office would be available to access the official log in email. I have been successfully logging in remotely on the same computer to host weekly meetings since March 2020. I am a volunteer part of an organization - a church - that also has a paid Zoom account. We are not pleased.įix this, or the very clear solution is to use a different video conferencing tool.

Except Netflix were honest about their problem and how they hoped to fix it. It is a 'Netflix' approach to crack down on password sharing - obviously.

Zoom GO BACK TO SCHOOL and learn how to produce software! That's because it isn't a security measure at all.

I've never encountered a more poorly implemented security measure in a software product. So the admin or user has no control over how this works.

and your meeting/event/service is completely disrupted.

so you cannot predict when it will ask for the code.

and Zoom still decides all by itself when an OTP is needed.

2FA is TURNED OFF in the account settings.

Zoom decides all by itself if it thinks something is suspicious.

What is completely bizarre about the way it works is: This is causing loads of problems with our church group too.Ĭannot login from an unrecognised location/device without the code and only one person (not hosting the meeting, not even in the location) gets the code. I worked in developing AI for 35 years - give me a call for some simple tips on how to boost its IQ.Īll you Zoom complaining and long-suffering customers should just abandon Zoom - switch to Microsoft Teams - much better, more secure, reliable and free for charities! At least Microsoft don't lie to their customers. I also asked the agent "what constitutes a suspicious sign in attempt?" It appears that the answer is "everything"! Zoom's "security AI" suffers with short-term memory loss and extreme paranoia. If you like I can give you the agent's name and show you the thread as proof that I was lied to. Well.just now I was prompted for an OTP passcode! So that was a lie then. I raised a ticket on May 10th and was assured by a Zoom agent (on 30th May) that OTP had been globally disabled and that all customers would be notified before it was re-enabled. There are organisations running online training courses who need to give Zoom account details to their trainers. If I am away (on holiday), someone else needs to start those Zoom meetings on my behalf. In my case, it's because I am the IT admin for a charity who meet over Zoom frequently.

There are many Zoom customers, like myself, who buy Pro license and provide the Zoom account sign in details to members of their organisation for perfectly legitimate reasons.

Both require access to the account holder's email in order to access a verification code. I don't think you understand the issue that many Zoom customers have with OTP and 2FA. It seems as if Zoom has not really thought this through. Basically, if Zoom re-enables OTP, then no-one will be able to use Zoom over VPN. However, I have still received no satisfactory answer to my question "what constitutes a suspicious sign-in?" It seems that everything does! Also, if I enable VPN, then all my attempts at signing-in will be deemed suspicious. With that, please know that Zoom welcomes feedback from our users and I would recommend filling out our feedback form here: so our Product Team can review your feedback." While we're unable to disclose or provide additional information on how this security feature works. Moreover, please know that Zoom users will be notified in advance once this feature goes live again.Īlso, please know that Zoom detects a suspicious login when a user logs in from a different country or device than usual, among other factors. We aim for the best solution/configuration for all our clients, including yours and we do value your feedback. For the time being, OTP has been removed on login. " I can confirm that our team has temporarily disabled OTP globally as we re-evaluate the feature. Here is the latest response (received May 30th): The Zoom agent confirmed that the OTP requirement had been "temporarily disabled".

I raised a ticket (#14280083) with Zoom in early May, when the OTP prompt first appeared.

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